Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker Lots of folks dislike the burnt flavor that coffee gets when it sits in a glass pot over a heating element. To avoid this, coffee shops often brew right into large thermal pots to keep the coffee warm without it becoming overcooked. The Zojirushi Fresh Brew does that, too, but in home-sized batches. It looks great, too, with a glossy black body and stainless steel carafe and brew basket. To brew, lift the lid and swing the water outlet spout to one side while the filter is being loaded; the spout will return to its proper position when the lid is closed. A small red ball in the water gauge makes it extra simple to read. And an electronic clock module also serves as a timer that will start the brewer at a specified time. The carafe’s lid is designed to be on during brewing, with a small cap to help keep the heat in after it’s ready. The Fresh Brew also has a pause-and-serve function that stops the flow for 30 seconds while a cup of coffee is served. To clean the brewer unit, use a solution of white vinegar and water, following the instructions in the accompanying booklet. The unit is not immersible. The exterior can be wiped with a damp soft rag; do not use abrasives or scouring pads. The filter reservoir is removable; clean with warm soapy water and rinse thoroughly. The coffee brewer measures 15 by 12 by 9 inches (includes carafe handle when unit is completely assembled), and it uses #3 cone-shaped disposable paper filters. The Fresh Brew comes with a detailed instruction booklet. Zojirushi guarantees its products with a one-year limited warranty. –Garland Withers Customer Review: Broken in 4 monthes We purchased this product with high expectations. Let me say, the coffee is delicious and stays hot for around 8 hours in the carafe. We couldn’t be happier until it suddenly stopped working. We contacted customer service, who sent us a cleaning solution. Unfortunately this did not fix our problem either. Their solution now is for us to spend money to ship the coffee maker to a third party for repair. It seems to us that since this product broke after just 4 months, Zojirushi should really take it upon themselves to repair the coffee maker at no further cost to us. I strongly disagree with asking a consumer to continue to shell out money when the product is defective. Be cautious buying this product. We are very disappointed in the customer service Zojirushi has offered to us. Customer Review: Coffee stays hot for hours After returning the Capresso we tried the Zojirushi. Wow it is so much better! Coffee stays hot and fresh for a LONG time. The fill-line indicator is easy to see. It does take a smaller #3 filter but we push a #4 paper filter in with no ill effects. The only negative is that it is difficult to get a good grip on the carafe cover because it is flat and fairly smooth. Looking for coffee maker? Find exactly what you want today. Coffee Maker